Get in touch.
We're a small team in Sydney and we answer our own email. Whether it's a bug, a privacy question, or a press enquiry — write to us and a real person will reply.
Reporting a bug
The most useful thing you can send is what you were doing when it went wrong: which app you were dictating into, which operating system and version (Windows 11, or macOS on an M-series Mac), and what you expected to happen instead. If dictation itself is misbehaving, the app has a Diagnostics screen in Preferences with a "copy report" button — paste that in and we'll usually spot it straight away.
We read every message ourselves, so expect a reply from a person rather than a ticket number. We're in Sydney (AEST/AEDT), which means if you write from Europe or the Americas the answer will most likely land overnight.
Security and privacy questions
If you've found a security issue, mail the same address and we'll work through it with you — please give us a chance to ship a fix before publishing. The security page sets out the model in full, and the privacy policy covers what we do and don't collect, which is almost nothing: your voice and your text never reach us, because they never leave your computer.
Before you write
A good share of the email we get is answered on the FAQ — whether it really works offline, which apps it types into, what happens after the trial, and how the licence works across your devices. For compliance questions specifically, the compliance overview is more detailed than anything we could fit in a reply.